Last updated: April 19, 2018
NetSoft is committed to providing exemplary professional services, and establishing and maintaining responsible and ethical relationships. Privacy and the protection of personal information in its possession are cornerstones of NetSoft’s relationships.
Collection of Personal Information
NetSoft only collects information that is provided through this website, and the information is used solely for the purpose of making business connections initiated by users, pursuant to the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Privacy Act.
This information may be collected through email correspondence, telephone conversations or by completing forms on the website. This information is collected when users voluntarily supply information about themselves or their business, corporation, organization or personal venture for the purposes of retaining NetSoft’s services. The type and accuracy of the information collected is solely contingent upon what is voluntarily provided.
The personal information collected on this website will be used to operate the website and to grant the service(s) or execute the transaction(s) that have been requested or authorized. NetSoft may use personal information to provide important information about the product or service that is being used, including critical updates and notifications.
Additionally, with their permission, NetSoft may send users information about other NetSoft services. When users register for a newsletter or agree to receive promotional emails, NetSoft may use customized links or similar technologies to track email links that are clicked. NetSoft may associate that information with personal information in order to provide more focused email communications or purchasing information.
Pursuant to PIPEDA and the Privacy Act, NetSoft may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to:
- Conform to the edicts of the law or comply with legal processes.
- Protect and defend the rights or property of NetSoft.
- Act in urgent circumstances to protect the personal safety of NetSoft employees or agents, users of NetSoft products or services, or members of the public.
Personal information collected on the website may be stored and processed in Canada or any other country in which NetSoft or its affiliates, subsidiaries or agents maintain facilities. By using NetSoft’s website, users consent to any such transfer of information outside of their country.
Because of the nature of our business, it is necessary to collect and retain certain types of information about users and/or their business (such as contact information, business genre, etc.) in order to best serve their needs. All information provided is, of course, optional. In the event, however, that the voluntary data is deemed insufficient for NetSoft to initiate or maintain an ordinary business relationship with the user, NetSoft may, at its sole discretion, refrain from initiating or maintaining the aforementioned relationship. Such an instance would only occur if users are unwilling or unable to provide necessary information a reasonable person or business entity would require when conducting business.
Protecting Your Information
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, NetSoft has appropriate physical, electronic and managerial procedures to safeguard the information collected online. Personal information is stored in a secure SQL server database behind a firewall and is not accessible from the Web.
NetSoft uses firewalls and additional measures to ensure the security of personal information against loss, theft and unauthorized access.
NetSoft also has appropriate security measures in place on its premises to protect against the loss, misuse or alteration of information that has been collected on its website. The information collected is not shared with other organizations. No personally identifiable information is currently stored by cookies. NetSoft does not partner with, nor have any relationships with, any advertisement server companies that might put user information in danger.
Registration and Requests
The website includes order forms that should be filled out to request information, products and services. These forms may collect financial information, such as banking details or credit card number.
When a user places an order online through the secure website, NetSoft needs to know their name, email address, mailing address, and credit card number, security code and expiration date. NetSoft may also ask for certain credit history and tax information. This allows NetSoft to process and fulfill orders and keep users up to date on the status of their order.
Literature Requests, Samples and Software Downloads
When a user requests literature, a free sample offer or a free software download, NetSoft may require the user’s name, address and email address. In some cases, the collection of additional information may be required as part of the offer.
Contests, Surveys and Online Polls
NetSoft occasionally conducts surveys, polls or contests on its website. While these activities are voluntary, they often require information from participants. The poll results are gathered and displayed to other website users to show peers’ viewpoints on topical information, but this will not include personal information such as names and contact information. The contest information will be used to administer the contest and notify the contest winners, unless otherwise stated at the time of entry.
Emails, Including Special Offers and Website Updates
Those registered with NetSoft will occasionally receive emails about various products and services that NetSoft feels may be of interest and/or website features and changes that NetSoft feels they may want to know about. Users can choose not to receive emails from NetSoft at any time, and only NetSoft employees will send them.
NetSoft promises to use any submitted financial information solely for billing and payment purposes for that specific transaction. This may include the transfer of data to approved third parties involved in executing the transaction, such as banks, credit card companies, and other financial and credit control institutions.
A cookie is a file containing a small amount of data that is sent to a browser from a website, and the browser stores this file on a computer. Depending on the browser used, cookies are usually stored in the folder that contains the temporary Internet files of the browser.
NetSoft may display advertisements or make use of services that set cookies on computers. While it will try its best to deal with service providers and parties that respect and acknowledge the importance of the privacy of individuals and their personal data, NetSoft cannot be held responsible for the privacy policies of such parties, unless stated otherwise. Users are encouraged to check the privacy policies of any suspicious service or party by visiting their respective websites.
Children’s Viewing Policy
NetSoft is not structured to attract children. However, it encourages parents and guardians to review in advance the appropriateness of the different areas of the website for use by children if they plan to use it. NetSoft may collect information from individuals visiting our website who may register for a service, submit a message, or enter a sweepstake or contest. It will not knowingly collect any personally identifiable information from children under the age of 18.
To this end, NetSoft has created systems that request the user to verify, confirm and warrant that they are over a certain age prior to submitting information. Therefore, they may not be eligible to participate in certain services offered on the website. NetSoft does not intend to participate in the transfer of any personal information of persons under the age of 18 for any purpose. However, since this is a voluntary system based on honesty, these systems are not foolproof.
NetSoft’s website contains links to other websites, but it is not responsible for the privacy practices or the content of such websites.
NetSoft recognizes the receipt, transmission or distribution of spam emails (unsolicited bulk emails) as a major concern. As a result, it has taken reasonable measures to minimize the transmission and effect of spam emails within its computing environment. NetSoft will only send users material they have requested or material it believes they would truly benefit from receiving. Users always have the right to opt out of any targeted mailings by simply clicking the “unsubscribe” link at the bottom of all NetSoft emails.
Changes to NetSoft’s Policies
NetSoft’s Commitment to Confidentiality
NetSoft agrees to maintain the privacy of confidential data provided by users and shall not disclose or use it except as necessary to carry out NetSoft’s permitted uses of data. Data or information shall not be considered confidential if:
- It is or becomes part of the public domain.
- It has been obtained by NetSoft from a third party not under an obligation of confidentiality.
- It is developed independently by NetSoft.
- It is published or otherwise made public by the subscriber.
NetSoft is committed to privacy and is actively involved in and supportive of current industry initiatives to preserve individual privacy rights on the Internet. Protecting users’ privacy online is a continually expanding area, and NetSoft is constantly evolving to meet these demands.
NetSoft uses reasonable, industry-standard technology to keep submitted information secure. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, NetSoft has enacted physical, electronic and managerial procedures to safeguard and secure the information collected online. Unfortunately, no data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, NetSoft cannot warrant the security of any information transmitted to it. Users must understand that they transmit data at their own risk.
Questions and Dispute Resolution